A plumber who turns up when they said they would.

Ceiling came down in the hallway at half eleven at night. Rang Halden's, a real person answered, talked me through finding the stopcock, and had someone here in forty minutes. Made it safe that night and came back to do it properly on the Monday. Cannot fault them.

Three quotes. Two firms sent salesmen who did the whole 'discount if you sign today' routine. Halden's sent an engineer who looked at the radiators, explained why 30kW was overkill for our house, and quoted less. Fitted in a day, heating back on by six.

No heating, first properly cold week, and I'm 78 and on my own. They moved me up the list, had the part on the van, and the young lad who came was patient enough to write down what he'd done so I could tell my son. £140 all in.

Full bathroom in an apartment with awkward access and a fussy building manager. Nine days as quoted, tidy every evening, proper job on the tiling. Marked down one only because the first delivery of tiles was wrong — sorted within two days though.

Six properties and I used to spend January chasing certificates. They arrange access with the tenants themselves and email me the CP12 the same day. Reminder comes 45 days out. Worth it for that alone.

Third blockage in a year. Instead of just jetting it again they put a camera down and found a collapsed section under the drive. Showed me the footage, patch lined it, and it hasn't blocked since. Should have called them the first time.